Service Plus

ZEF Field Service Offerings

Service Plus™

Keeping your chargers working is our highest priority. The Service Plus program offers you hands-off preventative maintenance and service packages that make operations easy.

ZEF’s approach is designed to deliver ‘fix on first visit’ and strives to deliver the best uptime in the industry.

ZEF Energy Service Package Benefits:

Service packages provide increased operational cost certainty
Make scheduled maintenance worry free and easy (required per some DCFC warranties)
Lower your operating costs by investing in service upfront instead reactively over time
ZEF Energy’s 5-Year Advantage™ comes with each commercial equipment purchase

Service Plus™ Packages

ZEF Energy’s Service Plus™ packages include preventative maintenance and warranty related field service for Level 2 and DC fast charging stations. We offer a variety of packages to meet differing uptime requirements and project needs.

**Tier 1 Package:** Level 2 Installations

Ongoing service + maintenance for ZEFNET Standard Series

**Tier 2 Package:** Level 2 Installations

Ongoing service + maintenance for ZEFNET Pro Series

**Tier 3 Package:** DCFC Installations

Ongoing service + maintenance for DCFC Equipment

**Tier 4 Package:** DCFC Installations

Ongoing service + maintenance for high-uptime DCFC equipment.

    
    Standard 
Series
    Pro 
Series
    DC Fast 
Chargers
  
    1-Year SLA
    5-Year SLA
    5-Year SLA
  
    Tier 1
    Tier 2
    Tier 3 
    Tier 4
  
    Performance Benchmark
    95 % Uptime
    95% Uptime
    95% Uptime
    98% Uptime
  
    Remote Monitoring
    ✔
    ✔
    ✔
    ✔
  
    On-site Troubleshooting
    ✔
    ✔
    ✔
    ✔
  
    Annual Preventative Maintenance
    
    ✔
    ✔
    ✔
  
    72-Hour On-site Response*
    
    ✔
    
    48-Hour On-site Response
    
    ✔
    
    24-Hour On-site Response
    
    ✔
  
    Regional Stocking of Spare Parts
    
    ✔
    ✔
    
    Spare Parts Held Locally**
    
    ✔
  
*Once field service need is identified     **Typically with local service partner